1. Introduction
Heritage Harvests (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, place an order, or interact with us in any way. We believe in transparency and want you to feel confident about how your data is handled. Please read this policy carefully; by using our services, you agree to the practices described here.
2. Information We Collect
We collect information that you provide directly to us, as well as certain information automatically when you use our website.
Information You Provide
- Account and profile: When you create an account, we collect your name, email address, phone number, and a password. You may also provide a shipping address and optional details such as a profile name.
- Orders and checkout: When you place an order, we collect billing and shipping addresses, phone number, and payment-related information. Payment card details are processed directly by our secure payment providers; we do not store full card numbers on our servers.
- Communications: When you contact us via email, contact form, or phone, we keep a record of your message and our response to improve customer service and resolve issues.
- Newsletter and marketing: If you subscribe to our newsletter or opt in to marketing, we use your email address to send you updates, offers, and product information. You can unsubscribe at any time.
Information Collected Automatically
- Usage data: We collect information about how you use our site, including pages visited, time spent, and actions taken (e.g. adding items to cart). This helps us improve our website and user experience.
- Device and technical data: We may collect your IP address, browser type and version, device type, operating system, and referring URLs. This information is used for security, analytics, and troubleshooting.
- Cookies and similar technologies: We use cookies and similar technologies as described in Section 5 below.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Order fulfilment: To process and fulfil your orders, send order confirmations, shipping updates, and delivery notifications.
- Account management: To create and manage your account, authenticate you, and allow you to view order history and update your preferences.
- Customer support: To respond to your enquiries, handle refunds or returns, and resolve any issues you may have.
- Marketing (with your consent): To send you promotional emails, new product announcements, and special offers. You can opt out at any time via the link in our emails or by contacting us.
- Improvement of services: To analyse how our website is used, fix technical issues, and develop new features that better serve our customers.
- Legal and security: To comply with applicable laws, enforce our terms, and protect the rights, property, and safety of Heritage Harvests, our customers, and others.
4. Data Security
We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. Payment transactions are encrypted and handled by certified, PCI-compliant payment processors. We do not store full credit or debit card numbers on our servers.
Please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security. You are responsible for keeping your account password confidential.
5. Cookies and Similar Technologies
We use cookies and similar technologies (e.g. local storage, pixels) to enhance your browsing experience, remember your preferences, and understand how our site is used.
Types of cookies we use
- Essential cookies: Required for the website to function (e.g. keeping you logged in, remembering cart contents).
- Functional cookies: Remember your preferences (e.g. language, region) to personalise your experience.
- Analytics cookies: Help us understand how visitors use our site so we can improve it. Data is typically aggregated and anonymised.
You can control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of our website (e.g. you may need to log in again or your cart may not be saved).
6. Sharing of Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your data in the following circumstances:
- Service providers: We work with trusted partners who help us operate our business, such as payment gateways, shipping and logistics providers, email service providers, and hosting services. These partners are contractually required to protect your data and use it only for the purposes we specify.
- Legal requirements: We may disclose your information if required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
7. Your Rights
Depending on applicable law, you may have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct any inaccurate or incomplete data.
- Deletion: Request that we delete your personal data, subject to certain legal exceptions.
- Opt-out of marketing: Unsubscribe from our marketing emails at any time using the link in each email or by contacting us.
- Withdraw consent: Where we rely on your consent to process your data, you may withdraw that consent at any time.
To exercise any of these rights, please contact us using the details in Section 11. We will respond within a reasonable time as required by applicable law.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For example, we typically retain order and account information for a period of years as required for tax and business records. After that period, we securely delete or anonymise the data.
9. Children
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page and update the “Last updated” date. We encourage you to review this policy periodically. Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
For any questions about this Privacy Policy, your personal data, or to exercise your rights, please contact us:
- Email: info@heritageharvests.com
- Phone: +91-7873300880
We will respond to your request as soon as practicable.
Last updated: February 14, 2026